Hello again and forgive my long silence please. As you will read here
the reasons for it, you’ll understand the gravity of the situation.
There were several problems and I will write about all these
either today, or in several posts spread over the following days.
To start with - 2 of the reseller hosting accounts that I had with
EartHoster.com and with SoftDreams.net disappeared in thin air.
Just like it happened with Hostecs.com - it happened with these
two. With them many, many, many of my sites were off line as
you can imagine.
And you are probably wondering why would I need reseller hosting
accounts, while having dedicated servers? Well, the reason is that
these accounts were used for my WP blogs. I have plenty of these,
and I needed to spare on the resources on the dedicated servers.
We contacted the provider of the hosting of EartHoster and asked
what was going on, and where are our sites? We were told that the
EartHoster hasn’t paid for their account and our sites will be deleted
from their server if we do not purchase account from them directly.
The company that I am talking about is Biggest-Hosting.com.
We thought - this will be great as this way we will not have all the
extra work involved in setting up every blog on a new hosting. Well,
read further as nothing went the way we wanted it, or hoped for.
We checked their prices and one of their packages was with almost
the same price as it was with EartHoster. We went ahead and paid
and received our login details. We just than realized that we have
purchased simply a big hosting account with the possibility to place
many web sites on, but it was not a reseller account and it was also
without WHM panel.
After contacting them we were told to buy ourselves a reseller hosting
but we didn’t want to do that as their prices were almost 3 times more
that they were with EartHoster. We already had lost 2 annual payments
as you can understand from above, for both accounts that disappeared
on us. So we wrote back and asked for refund as this was not what we
were looking for. They also had money back guarantee, or so we thought.
We received reply that it will be processed on Monday as this department
only works on week days - Monday - Friday. And ok, no problem with that.
However Monday came and went, and there was no reply, nor refund.
The following is our email exchange - that was very upsetting for us.
Hi,
Here is our policy:
Refunds are only issued to new tryers of the server. It does not mean new
trials of the service so please do not confuse that. Once you use our
service, either with us or with any of our resellers, we do not offer
money back. Adding to that you were told that the plans on this link are
not reseller plans:
http://biggest-hosting.com/hosting-plans.html
Reseller plans are located on this link:
http://biggest-hosting.com/reseller_intro.html
You can see a realistic pricing as reseller plans do not cost $60 or less
per year if you want to have a normal service.
Best Regards,
Biggest-Hosting.com
………………….
> Just to refresh your memory I am pasting our email exchange
> and how I was solicited to purchase hosting from you, which
> I obviously did, tried to make it work, and when I saw that
> there was no way to make it work I requested a refund -
> money back, whatever you wish to call it. The hosting that I bought
> from you was in the price range that I paid with Earthoster.
> When I saw that it didn’t work, you told me that this is not a reseller
> account and to buy a reseller one. Unfortunately your prices
> are way to high and we chose to call it quit, and leave.
>
> I was told to wait until Monday and when I requested it again
> on Monday (yesterday) I received your email bellow??
> So, as you can see, I really do not plan to give you my cash
> as a present, and am requesting refund ASAP.
>
> Your answer here:
>
> “>> Your account does not qualify for the refund as you are not the first
> time
>>> tryer of the server. Refunds and money back guarantee is only offered
>>> to
>>> brand new members who had no connection with the service. You were a
>>> hosted on our server before therefore you are no longer considered a
>>> new
>>> member of the service.”
>
> is definitely not correct, and I will fight it until I see my money back.
> Not only, I am telling you that I will make this entire story known
> online, and how you threat your customers, and try to cheat also.
> If you do not issue the refund I’ll send this story to my credit card
> within a few hours from now.
>
> Reply and refund my money ASAP please
>
> Thank you
> ……………………
>
>
> “……………
> Date: Fri, 2 Feb 2007 16:47:03 -0500
> Subject: Fw: Biggest-Hosting:Contact Us.
> To: …………………
> From: “………………
>
> Hi,
>
> In order to help I need to know from whom did you purchase that reseller
> account?
>
> Best Regards,
> Biggest-Hosting.com
> ………………….
>
> Date: Fri, 2 Feb 2007 18:58:57 -0500
> Subject: Re: Fw: Biggest-Hosting:Contact Us.
> To: ………………………
> From: “……………..
>
> Sites are saved in the back up server for the next 48 hours. So you
> have to order a plan within that range for us to still have your files.
>
> Best Regards,
> Biggest-Hosting.com
> ………………..
>
> Date: Fri, 2 Feb 2007 17:33:34 -0500
> Subject: Re: Fw: Biggest-Hosting:Contact Us.
> To: ………………………
> From:………………
>
> Earthhooster has cancelled with us, therefore all his accounts are in
> the process of getting deleted. If you like to have your sites back
> online please sign up for any of our reseller plans. We will also move
> your sites to a faster server.
>
> Best Regards,
> Biggest-Hosting.com
> ………………..
>
> Date: Fri, 2 Feb 2007 18:14:23 -0500
> Subject: Re: Fw: Biggest-Hosting:Contact Us.
> To: …………………..
> From: “…………………..
>
> He already canceled and his billing date has expired. As you see your
> sites are already offline.
>
>
>
> Best Regards,
> Biggest-Hosting.com
> ……………….
>
>
>
> Date: Sat, 3 Feb 2007 10:24:41 -0500
> Subject: Re: Fw: Biggest-Hosting:Contact Us.
> To: ………
> From: “support@……..
>
> Hi,
>
> In order to have more than one domain hosted you need to click addon
> domain icon in the cpanel. Then paste that other addon domain and
> point
> it to a different folder where that other domain’s files are hosted
> in.
> That way each addon domain wil have its own different location and one
> hosting account will support multiple domains.
>
> Yes, your password can be rest for all those account that were hosted
> under your reseller so you can download them and upload them to your
> regular hosting account. But you will have to change folders so each
> site is in a different folder to have multple domains in one account.
>
> Best Regards,
> Biggest-Hosting.com
> …………
>
>
>
> From: “………………..
> To:
> Sent: Tuesday, February 06, 2007 7:40 AM
> Subject: Re: Re: Fw: Biggest-Hosting:Contact Us. MONEY BACK GUARANTEE REQUESTED ASAP!
>
>
>> Well mister,
>>
>> I definitely hope that you are making a joke.
>> I had never heard of you people nor of your web site
>> until you started soliciting me to buy your hosting
>> or, otherwise you will delete my sites from the server.
>>
>> For your info - I was hosted with EartHoster and never
>> with you. Never any dealings with you, so I can never be
>> an existing client of yours! And you are trying to steal my money!
>>
>> You are trying to turn things your way, and keep my money
>> but it will not work as this is CHEATING!
>> It is stated on your site that I have money back guarantee
>> and I want to leave, and with my money
>>
>> As I purchased an account that I thought was a reseller
>> account and it was not. I tried to make it work and could
>> not use add on feature you have. End of story. I am gone
>> and I demand my money back.
>>
>> I will otherwise make this story known online, write
>> about it on forums and on my web hosting blog, and
>> will call my credit card to have my money refunded.
>>
>> Answer and refund my money ASAP please
>>
>> Thank you
>>
>> …………
>>
>>
>>
>>
>> —– Original Message —–
>> From:
>> To:
>> Sent: Tuesday, February 06, 2007 5:01 AM
>> Subject: Re: Re: Fw: Biggest-Hosting:Contact Us.
>>
>>
>>> Hi,
>>>
>>> Your account does not qualify for the refund as you are not the first
>>> time
>>> tryer of the server. Refunds and money back guarantee is only offered
>>> to
>>> brand new members who had no connection with the service. You were a
>>> hosted on our server before therefore you are no longer considered a
>>> new
>>> member of the service.
>>>
>>> Best Regards,
>>> Biggest-Hosting.com
>>> ……….
As you can see here above I have deleted names and email addresses
to prevent spamming. As for the rest - the entire email exchange is there.
It was very upsetting for us to find out that we were considered existing
customers of theirs, while this is incorrect. We might have used their
servers, but without our knowledge and indirectly, as it was purchased
from another hosting company and not from them.
Their way of handling is totally unacceptable and we have requested
refund via our credit card, as paypal does not provide this option for
anything that is not a physical item.
Don’t you think that such ways of conducting business are unacceptable?
I would be ashamed if I did this to customers of mine, believe me as I
really feel this way. Such business practices are becoming very common
in the hosting business online. Because of it - ASK your question before
you push the payment button. Be aware and really ask ALL of them before.
What is the difference between cheating and stealing on the streets and
cheating and stealing while conducting business online?
After reading the above - you might tell me.
More news to follow shortly.